Refund Policy
Your satisfaction is our priority. Learn about our refund and return process.
Our Commitment to Quality
At VitaBloom, we are committed to providing high-quality, natural products. If you are not completely satisfied with your purchase, we want to make it right.
Eligibility for Refunds
Refunds are available for products that:
- Arrive damaged or defective
- Do not match the description provided
- Are unused and in original packaging
Return Process
To initiate a return:
- Contact us within 30 days of receiving your order
- Provide your order number and reason for return
- Package the item securely in its original packaging
- Ship the item back to our address
Processing Refunds
Once we receive your returned item:
- We will inspect the product
- If eligible, we will process your refund within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping costs are not refundable unless the return is due to our error
Exchanges
If you would like to exchange an item for a different product, please contact us. We will guide you through the process and cover any additional shipping costs.
Contact Us
For questions about returns or refunds, contact us:
- Email: [email protected]
- Phone: +421 923 121 432
- Address: Partizánska 927, Poprad, Slovakia
Changes to This Policy
We may update this Refund Policy periodically. Changes will be posted on this page.